Turn Feedback Into Action
Discover Feedback360 Solutions
Explore how our platform can help you gather, analyze, and act on feedback to drive business growth.
Feedback That Lives Where Your Business Lives
Feedback360 is built natively on Salesforce, so survey responses stay connected to the customer, case, opportunity, and account data your teams already use.
100% Salesforce Native
Keep survey data inside Salesforce without relying on external databases or synchronization layers.
Built for Salesforce Automation
Trigger surveys from Salesforce business events and use responses to drive the next action.
Connected Customer Context
View feedback alongside the Salesforce records and business context your teams already work with.
Secure & Governed
Use Salesforce permissions, server-side controls, anonymization, retention, and audit capabilities to manage feedback responsibly.
Comprehensive Feedback Solutions
Everything you need to gather, analyze, and act on feedback.
CUSTOMER SATISFACTION
Understand How Customers Feel About Every Interaction
Measure customer satisfaction at the moments that matter, from support cases to key customer milestones. Keep feedback connected to Salesforce so teams can see responses in context and act quickly.
Use Cases:
- Post-case CSAT
- Service feedback
- Customer experience surveys
- Satisfaction trend tracking
NET PROMOTER SCORE
Turn NPS Feedback Into Actionable Customer Signals
Run ongoing NPS programs directly within Salesforce. Automatically classify responses as Promoters, Passives, and Detractors, monitor trends, and give customer teams the insight they need to act.
Use Cases:
- Always-on NPS programs
- Promoter and detractor tracking
- NPS trend reporting
- Customer sentiment monitoring
SUPPORT & SERVICE FEEDBACK
Turn Every Support Interaction Into Better Service
Automatically send surveys when cases are resolved and measure satisfaction by agent, channel, and customer interaction. Bring individual response context directly into Salesforce.
Use Cases:
- Post-case CSAT
- Agent satisfaction scoring
- Channel performance
- Response drill-down
CUSTOMER SUCCESS & RECOVERY
Identify At-Risk Customers and Close the Feedback Loop
Detect detractors, connect feedback with customer and revenue context, and trigger recovery actions automatically. Give customer success teams the information they need to respond before dissatisfaction becomes churn.
Use Cases:
- Detractor identification
- Closed-loop recovery
- At-risk revenue visibility
- Customer retention workflows
EMPLOYEE ENGAGEMENT
Create Space for Honest Employee Feedback
Run anonymous employee surveys that protect individual response content while still giving teams meaningful aggregate insights into engagement, satisfaction, and employee experience.
Use Cases:
- Anonymous employee surveys
- Engagement feedback
- Pulse surveys
- Employee satisfaction
Platform Capabilities
Discover how Feedback360 helps you gather, analyze, and act on feedback across your entire organization.
NPS & CX PROGRAMS
Turn Every NPS Score Into an Actionable Signal
Run always-on NPS programs tied directly to your Salesforce data. Responses are automatically classified as Promoters, Passives, and Detractors, with live trend reporting as feedback comes in — no exports, no separate BI tools.
SUPPORT CSAT
Know Exactly Which Agents Delight Customers
Automatically send a CSAT survey when a case closes, then track satisfaction by agent and channel in one dashboard. Drill into individual responses directly from the Case record — no separate tool required.
REVENUE RISK & RECOVERY
See the Revenue Behind Every Unhappy Customer
When a detractor response comes in, trigger a recovery action and route it to the right owner with the full context — score, comment, and revenue at risk. Leadership gets a clear view of customer risk and recovery.
NO-CODE AUTOMATION
Send the Right Survey at the Right Moment
Trigger surveys from Salesforce events such as a closed case, won opportunity, or completed onboarding milestone with a single no-code automation action. Built-in duplicate protection helps prevent respondents from being flooded.
COMPLIANCE & SECURITY
Anonymous by Design, Secure by Architecture
Anonymous surveys are enforced on the server, not simply hidden in the UI, so response content cannot be traced back to an individual. Automatic archival and built-in GDPR erasure help keep survey data secure, manageable, and audit-ready.
Tailored for Your Industry
See how Feedback360 adapts to different business models and industry requirements.
TECHNOLOGY & SAAS
Build Stronger Customer Relationships at Scale
Keep a continuous pulse on customer sentiment across the entire lifecycle. Run NPS programs, capture post-support feedback, identify detractors, and connect customer experience signals directly to Salesforce account and revenue context.
Use Cases:
- Customer NPS
- Post-support CSAT
- Customer onboarding feedback
- Detractor recovery
- Churn-risk identification
FINANCIAL SERVICES
Turn Client Feedback Into Better Service
Capture customer sentiment across service interactions, relationship touchpoints, and key milestones. Keep feedback connected to Salesforce so teams can understand satisfaction, identify concerns, and follow up with the right customers.
Use Cases:
- Client satisfaction
- Service feedback
- Relationship surveys
- Customer experience monitoring
- Issue follow-up
HEALTHCARE
Listen to Every Patient and Service Experience
Collect structured feedback after important interactions and use Salesforce-connected insights to understand satisfaction, identify recurring concerns, and improve service experiences across teams.
Use Cases:
- Patient experience feedback
- Post-service satisfaction
- Care experience surveys
- Staff feedback
- Anonymous feedback programs
EDUCATION
Turn Learner Feedback Into Better Experiences
Capture feedback from students, learners, and program participants at the moments that matter. Use surveys to understand satisfaction, engagement, and service quality while keeping the feedback connected to your Salesforce processes.
Use Cases:
- Student satisfaction
- Course feedback
- Program evaluations
- Event feedback
- Engagement surveys
PROFESSIONAL SERVICES
Strengthen Every Client Relationship
Measure client satisfaction across projects, services, and key delivery milestones. Bring feedback into Salesforce so account teams can spot concerns early, understand client sentiment, and act before relationships are at risk.
Use Cases:
- Client satisfaction
- Project feedback
- Service quality
- Engagement reviews
- Relationship health
NONPROFIT
Understand the People You Serve
Gather meaningful feedback from donors, members, volunteers, and program participants. Keep responses connected to Salesforce so teams can understand experience trends and improve the programs and services they deliver.
Use Cases:
- Donor feedback
- Member satisfaction
- Program feedback
- Volunteer experience
- Community surveys
Built for the Moments That Matter
From customer support to ongoing customer programs, launch feedback workflows that fit naturally into your Salesforce processes.
Post-Case CSAT
Send a satisfaction survey when a case closes and bring the response back into Salesforce for service reporting and follow-up.
Quarterly NPS
Run recurring NPS programs across active customers and monitor sentiment trends directly in Salesforce.
Detractor Recovery
Identify unhappy customers, create recovery actions, and track whether the customer was recovered or churned.
Anonymous Employee Feedback
Collect anonymous employee feedback while keeping individual response content unattributed.
Join teams already using Feedback360 to turn survey responses into action — natively, without leaving Salesforce.
