Native Salesforce Survey Platform
Every Feature Your CX Team Actually Needs
Built entirely inside Salesforce with enterprise-grade security, closed-loop recovery, revenue risk intelligence, and a drag-and-drop survey builder — no external integrations required.
Feedback360 is one signal. We collect all of them.
Most platforms only do surveys. Feedback360 collects every signal type your teams need — all writing directly to Salesforce records, all triggering workflows automatically.
Surveys
NPS · CSAT · VoC · CES · Pulse · 360° · Custom
Churn signals · Advocacy triggers · Renewal intelligence
Forms
Lead capture · Data collection · Web-to-Salesforce · Event intake · Volunteer intake
Intent data straight to Salesforce records
Assessments
Deal scoring · Vendor assessment · 360 reviews · Health checks
Qualification signals · Risk scoring · Readiness intelligence
Checklists
Process compliance · Onboarding steps · Audit trails · SOPs · Grant workflows
Compliance assurance · Process verification · Governance
How Feedback360 Works
A seamless end-to-end workflow built entirely inside your Salesforce org.
Build Survey
Use the drag-and-drop builder to create branded surveys with zero-latency conditional logic.
Trigger via Flow
Automatically distribute surveys when a Case is closed, an Opportunity is won, or any custom trigger.
Collect Natively
Responses are written directly to Salesforce records in real-time. No APIs, no data syncing delays.
Close the Loop
Automatically create follow-up Cases or alert Account Owners the moment a detractor responds.
Data Management
Automated Big Object Archival Engine
Keep your Salesforce data storage under control with a configurable nightly archival batch that moves aged responses to Salesforce Big Objects — PII-free by construction.
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Security & Compliance
Enterprise Security & GDPR by Design
Feedback360 enforces a zero-trust guest architecture, platform-native CQRS submission pipeline, and full GDPR erasure capability — all on Salesforce infrastructure.
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Closed-Loop Recovery
Turn Detractors Into Saved Relationships
When a detractor response is submitted, Feedback360 automatically creates a Case or Task and assigns it to your support team — with full workflow tracking from 'Requires Action' through 'Recovered' or 'Churned.'
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Survey Distribution
Automated & Manual Survey Delivery
Distribute surveys via HMAC-signed email tokens to any Salesforce Contact — automatically through Flow or manually through the distribution panel — with built-in duplicate prevention.
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Ecosystem
Seamless Salesforce Integrations
Built specifically to plug directly into the Salesforce Clouds you already use every day.
Service Cloud
Automatically send CSAT surveys after Case closure and trigger escalation workflows for detractors.
Sales Cloud
Trigger Win/Loss surveys on closed Opportunities and track NPS across Account hierarchies.
Experience Cloud
Embed surveys securely on Community pages for guest users without exposing DML access.
Marketing Cloud
Distribute surveys using dynamic email templates with HMAC-signed secure tokens.
Every Question Type You Need
BASIC
Short Text
Collect a short response such as a name, title, or brief comment.
Long Text
Collect a detailed written response.
Single Choice
Allow the respondent to select exactly one option.
Multiple Choice
Allow the respondent to select one or more options.
Dropdown
Present many options in a compact dropdown list.
Yes / No
Ask a simple yes-or-no question.
True / False
Ask the respondent to determine whether a statement is true or false.
RATING & SCALE
Rating
Measure satisfaction or sentiment using a configurable rating scale.
NPS
Measure Net Promoter Score using the standard 0–10 scale.
Likert Scale
Measure agreement, frequency, satisfaction, or another dimension across an ordered scale.
NUMBER & DATE
Number
Collect a numeric response.
Currency
Collect a monetary value.
Date
Collect a calendar date.
Date & Time
Collect a date and time.
ADVANCED
Matrix
Ask multiple related questions using a shared row-and-column structure.
Ranking
Ask respondents to rank options by preference or priority.
File Upload
Allow respondents to upload a file.
Enterprise-Grade Security & Specs
Built on Salesforce infrastructure, Feedback360 inherits the world's most trusted cloud security model.
0 API Limits
Because data never leaves your org, Feedback360 consumes absolutely zero Salesforce API calls.
GDPR & CCPA Compliant
Full support for Right to be Forgotten (data erasure) and data subject access requests natively.
Big Object Archival
Keep storage costs near zero. Automatically move aged responses to Salesforce Big Objects.
Zero-Trust Architecture
Experience Cloud guest users write via CQRS pipelines without any direct DML access.
Frequently Asked Questions
Join teams already using Feedback360 to turn survey responses into action — natively, without leaving Salesforce.