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Privacy Policy for Feedback360

Effective Date:1 January 2024

Welcome to Feedback360, a Salesforce Application developed and owned by CustomerFoster Solutions Private Limited ("we" "us" or "our"). This Privacy Policy o through Feedback360. By using Feedback360, you agree to the terms outlined in this Privacy Policy. Please review this policy regularly, as it may be updated to reflect changes in our practices.

1.Information We Collect

1.1 Personal Information
We may collect personal information of the person which installs Feedback360 including but not limited to: Name, Email address, Company name, and Contact information.
1.2 Usage Information
The following information about how you use Feedback360 is stored in Salesforce Org where Feedback360 is installed, such as: Device information, IP address, and Browser type.
1.3 Customer Information
We never collect or store any information about your customers outside of your Salesforce Org. Feedback360 is seamlessly integrated into your Salesforce Org, ensuring that all customer data is exclusively stored and processed within your Salesforce environment.

2.How We Use Your Information

We use the collected information for the following purposes:

Provide and improve Feedback360 services
Respond to customer inquiries
Personalize user experience
Analyze usage trends and optimize performance
Comply with legal obligations

3.Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following instances:

With your consent
To comply with legal obligations
To protect our rights and interests

4.Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5.Cookies and Similar Technologies

Feedback360 may use cookies and similar technologies to enhance user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

6.Third-Party Links

Feedback360 may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

7.Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting.

8.Contact Us

For questions or concerns about this Privacy Policy, contact us at: CustomerFoster Solutions Private Limited, J29, Tower B, Lodha iThink, Palava City, Kalyan-shil Road, Thane, Mumbai Metropolitan Region, Maharashtra, India - 421204.